Returns & Refunds

Refund Policy

 

We at StepWithStyle strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your purchase, we offer a 30-day refund policy for unworn and new items. Here are the details:

1. Eligibility for Refund:

• To qualify for a refund, the item must be unworn, unwashed, and in its original condition with all tags attached.

• Refunds are only applicable within 30 days of the purchase date.

• Please note that clearance items are not eligible for returns or exchanges.

2. Refund Process:

• To initiate a refund, please contact our customer service team within the 30-day window from the date of purchase.

• Provide your order number and details of the item you wish to return.

• Once your request is approved, we will provide you with the return address.

• Ship the item back to us in its original packaging.

• Once your order has been received, inspected and approved, your refund is issued instantly.

3. Refund Issuance:

• Upon receiving the returned item and verifying its condition, we will issue a refund to your original payment method.

• Please allow up to 7 business days for the refund to reflect in your account.

4. Non-Refundable Items:

• Certain items are not eligible for refunds, including but not limited to:

• Items marked as final sale.

• Clearance items.

• Items that have been worn, washed, or altered.

5. Exchanges:

• At this time, we do not offer direct exchanges. If you wish to exchange an item, you can return the unwanted item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

• On the rare occasion that you receive a damaged or defective item, please contact us immediately for assistance. We will gladly replace the item or issue a refund, as per your preference.

7. Additional Notes:

• Refunds are processed based on the original form of payment.

• Shipping charges are non-refundable unless the return is due to our error.

• StepWithStyle reserves the right to refuse refunds if the returned items do not meet our return policy criteria.

 

By making a purchase from StepWithStyle, you agree to abide by the terms of this refund policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

 

Thank you for shopping with us!